求翻译，godaddy用支付宝失败，客服给回复过来的邮件

icel

Thank you for your reply.  I have further researched your account.  The order does not show in our system, because it was refunded.  It takes 5 to 7 business days to receive a refund through Alipay.  The refund comes to you directly from Alipay because we were never sent the funds.  If we were, there would be history of the transaction in your customer account's Order History.   

The transaction notes for your account show that the order for 1/15/2011 was rejected and refunded because the shopping cart with Alipay had been altered.  The information below should help you prevent this from happening in the future.


When using Alipay it can take up to 24 hours for the funds to be verified.  During this time frame the items you are purchasing will remain in your shopping cart.  Do not modify your shopping cart during this time frame or this will result in the order being rejected.

To clarify, when you initially make your payment Alipay:

1. Collects the funds from you.
2. Verifies these funds.
3. Then submits them to us.

If the transaction amounts do not match, or the contents of the cart has been modified, the order will be denied and Alipay will issue you a refund within 5 to 7 business days.

If the amounts match and your cart is still the way it was during your purchase, they authorize the payment.  Then the funds for your purchase will be released to us, the products will be activated in your customer account and the transaction will appear in your account's Order History.

Please let us know if we can assist you in any other way.

kingto

已经退款，5~7日到账。

icel

我是1月16日购买的，但是支付宝现在还没收到退款

kingto

他信中说：
钱款始终都没有到过他们的账内，退款是alipay直接打给您的
如果退款是我们发送给您的话，在记录里可以查到。

icel

诶，愁了，谢谢，看来得明天打电话问问支付宝。

kingto

对  问问他们  再不行就联系gd
随时帮您翻译

naimaa123

谢谢你的回答。我有深入研究你的帐户。订单并没有显示出我们的系统,因为这是退还。它需要5 - 7个工作日内办理退费,通过支付宝平台。退直接从支付宝平台来找你,因为我们没有派资金。如果我们的历史,就不会有交易在你的客户帐户的命令的历史。


交易记录表明,为您的账户1/15/2011被弃绝的订单,因为购物的大车退还,改变了支付宝平台。以下资料应该帮助防止这种情况在未来。



使用时须支付宝平台24小时进行资金来得到核实。在这段时间内你购买的物品将保持在您的购物车里。不要修改你的购物的大车在这段时间内或这将会导致订单被拒绝。


从一开始你澄清,你们的付款支付宝平台:


1。归集资金。

2。验证这些资金。

3。然后提交它们给我们看了。


如果交易金额,或者不一致的内容已被修改了车,顺序将被拒,支付宝平台退款问题在5 - 7个工作日内。


如果数量的比赛,你的车还是方式在你购买,他们授权支付货款。然后基金用作你的购买将被释放,我们的产品将被激活你的客户帐户和交易将出现在你的帐户的命令的历史。


请让我们知道如果我们能够帮助你任何另外的方法。

icel

找支付宝问了下   说没收到退款  然后让再联系联系godady

godaddy又回复了封邮件，请再帮忙翻译下，我用谷歌翻译的意思好像是让我把交易截图发过去。


Thank you for contacting Online Support.  The order in question did not process and has since been refunded as of 1/15/11.  Most companies will post refunds within 5 to 7 business days, but if the refund does not appear at this time, please take a screen shot of your Alipay transaction history to verify the funds were not applied to your account and respond to this email with the image file attached.  We will then be happy to research this issue for you.

The term screen shot refers to "grabbing" a still image of the contents of your computer monitor that can be saved as a graphic file and printed, faxed, or emailed.

Screen shots are very helpful in explaining what you are seeing on your computer when working with customer support. It is often easier for you and for the support representative if you take a screen shot of what you are seeing and simply send it in.

Here is a quick step by step on how to do it:

How to Capture a Screen Shot in Windows:

In Windows, taking a screen shot is done by pressing the Print Screen key on your keyboard. On most standard keyboards, it is found to the right of the F12 key in the upper right hand portion of the keyboard. When this key is pressed, Windows takes a snapshot of the current contents of the screen and saves it to the Windows Clipboard.

If you want to take a screen shot of just the active window, make sure to click once on the window you are working with, then hold down the Alt key and press Print Screen. This will send the contents of the active window to the Clipboard.

You will then need to save the image to an image editor. You can use any software that you feel comfortable with. If you don't have an image editor, you can find Microsoft Paint installed on almost every computer that runs Windows. It is usually available from the Start menu by clicking START, Programs, Accessories, Paint.

Once you've opened your image editor, click on the Edit menu and choose Paste. The Screen Shot will be dropped into the image editor for you to save. Click on the File menu, and then choose Save to save it as a file in the graphics format of your choice. The best file type to use for saving screen shots is .jpg (if your software allows it).

Now that you have the file saved, you can attach it to an email to our support forum. Please do not place the image in the body of the email as we will be unable to see the embedded images.

How to Capture a Screen Shot in Mac OS X:

To take a screen shot on your Macintosh computer you may use the Command-Shift-3 function. When you press Command-Shift-3 your Macintosh will capture a screen shot and save it to the desktop of your computer.

Now that you have the file saved, you can attach it to an email to our support forum. Please do not place the image in the body of the email as we will be unable to see the embedded images.

Please let us know if we can help you in any other way.

Sincerely,

Christian P.
Online Support Team

a7898585

是叫你截图,下面一大串的都是教你怎么截图的

icel

直接回复godaddy的邮件是吧？