空间出问题，寻求帮助

yiwang · 发表于 2007-11-1 13:21:44

我的空间的网页前天就出现了如下提示

This Account Has Been Suspended
Please contact the support department as soon as possible, and please have your site name ready.

然后当天收到HOSTMONSTER.COM发来的邮件，内容如下：

Dear hualong:

Your HostMonster.Com account for xyiwang.cn was deactivated (reason: site causing performance problems). This means no email at your domain can be received and your webpage will not come up. Your data is still available. You will not be able to re-activate your account until the underlying issue has been resolved. If you feel this deactivation is in error, please contact support as soon as possible.

Thank you,
Hostmonster Support
http://www.hostmonster.com
email: support@Hostmonster.com
Toll-Free: 866-573-HOST (4678)

根据我的判断，估计是空间被封，我想请管理员帮我联系了解一下我的空间为什么出现这样的问题了，解决办法是什么？

jackl · 发表于 2007-11-1 14:14:36

你联系 support 先问问是什么原因，看他们给你的信没说违反 TOS 我估计可能是 overload
提交 tictket 内容可以这样
:
《------------
i wanna konw what cause the problems ? Overload or other cause ?

i'll solve it as soon as i konw the cause of the problems

thanks
-------------》

[ 本帖最后由 jackl 于 2007-11-1 02:16 PM 编辑 ]

大漠孤狼 · 发表于 2007-11-1 14:15:49

reason: site causing performance problems 影响服务器运行，联系他们详细了解下情况然后想办法解决

yiwang · 发表于 2007-11-1 14:18:39

那应该怎么联系？管理员能帮我了解一下吗？

jackl · 发表于 2007-11-1 14:24:38

原帖由 yiwang 于 2007-11-1 02:18 PM 发表
那应该怎么联系？管理员能帮我了解一下吗？

我都帮你把信写完了还问管理员够郁闷了

http://www.hostmonster.com 右上登录你的信息登录后点下边的 HELP DESK

然后 Open a Ticket 选择分类 Server/Website Unavailable

然后把我帮你写的内容复制上去提交等回复

大漠孤狼 · 发表于 2007-11-1 15:43:50

一般就是想办法降低资源占用

yiwang · 发表于 2007-11-1 19:17:37

原帖由 jackl 于 2007-11-1 02:24 PM 发表

我都帮你把信写完了还问管理员够郁闷了

http://www.hostmonster.com 右上登录你的信息登录后点下边的 HELP DESK

然后 Open a Ticket 选择分类 Server/Website Unavailable

然后把我帮你写的内 ...

非常感谢你的热心帮助，我已经按你说的发送了请求，现在在等待回复呢，再次谢谢你！

Timestamp: Thu, 1 Nov 2007 05:14:51 -0600

Your new ticket has been sent successfully. Thanks for contacting us!

yiwang · 发表于 2007-11-1 20:53:35

已经收到他们的回复了，但是让我打电话或者找他们在线的技术支持，我不懂英文啊，不知道怎么沟通，有谁可以帮我？

Thank you for contacting the HostMonster Helpdesk's "Server Unavailable" queue.

Due to the time sensitivity of issues related to a server's up time,
please contact our live Technical Support team over the phone or via
Live Chat.

大漠孤狼 · 发表于 2007-11-1 22:39:55

进入帮助中心发给 CPU Exceeded Errors就可以了，一定要包含你的域名

jackl · 发表于 2007-11-1 22:51:31

大致的意思高占用服务器资源的时间比较长 (未必准确)

你可以发个点上次他们回复你的tictkey 然后同一个 tictket 回复过去问问他们 :

plz tell me which script cause the issues ,i'll fix or remove it ,thanks

空间出问题，寻求帮助

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