ixwebhosting 退款过程跟踪记录

eb21

9月9日购买的主机 9月10日就出现宕机

于是9月10日就开始申请退款

[ 本帖最后由 eb21 于 2010-9-14 02:00 AM 编辑 ]

eb21

webhosting is too Unstable，
It does not fit our business needs, please give us a refund, our Alipay account is *****, please refund back to this account, thank you!


发了以上 tickets


得到客服回复

Dear ***.

I have forwarded your request to the concerned department. We will get back to you shortly with the update via this ticket. If you need further assistance please don't hesitate to contact us again.
Should you have any further questions, feel free to contact us at anytime, we are available 24/7.

Sincerely yours, Lucy Grebenyuk
Technical Support Dpt.

感觉牛头不对马嘴！

[ 本帖最后由 eb21 于 2010-9-14 01:56 AM 编辑 ]

eb21

客服交涉内容

Anna Tsupko: Thank you for coming, my name is Anna. How may I help you?

you: webhosting is too Unstable， It does not fit our business needs, please give us a refund, our Alipay account is *****, please refund back to this account, thank you!

you: Customer ID: *******

Anna Tsupko: Please kindly create a ticket for our billing department regarding this matter, they will take care of this. To submit ticket please log in to your IX account control panel (https://manage.ixwebhosting.com/index.php ). Find "24/7 Help Center" link at the left side of the screen. Create new ticket

you: I have Created the ticket!

Anna Tsupko: So please kindly wait until it will be processed

you: but it doesn't give me the right solution

Anna Tsupko: Sorry?

you: Those replies were not answered my ticket!

Anna Tsupko: As i may see - your ticket is now being processed by our Call Support team, please do not worry - they will contact you soon and will help with refund issue

you: How long can solve it

Anna Tsupko: Within 24 hours, please do not worry - you will be contacted as soon as possible

you: OK

eb21

tickets标题：please give us a refund

内容还是一样：webhosting is too Unstable，
It does not fit our business needs, please give us a refund, our Alipay account is *****, please refund back to this account, thank you!

eb21

It seems that there were 2 tickets in the system for your cancellation. We have processed your refund, and the confirmation reply is in the ticket# 1309232. I am going to just close this ticket for you so there is no confusion.

Thanks,

Kevin Rucker
Dept of Customer Relations

eb21

Date          Description         Amount
Sep-09-2010         Discount with Coupon Code: #IX26         USD 26.00
Sep-09-2010         Annual fee for Unlimited Pro plan (2010-09-09 / 2011-09-09)         USD -107.40
Sep-09-2010         Charge to Alipay account #307580         USD 81.40
Sep-12-2010         Credit for unused but prepaid period of Unlimited Pro, #669725 (Sep-12-2010 / Sep-09-2011)         USD 81.40
Sep-12-2010         Refund to Alipay account #307580 (transaction #1350607)         USD -81.40

eb21

期待 到账中~~~

eb21

留位置 跟进

eb21

留位置 跟进

eb21

已经退款成功了 这次很顺利