在GD申请退款后的回信，麻烦帮查看一下（已解決問題）

依半医

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir or Madam,
Thank yоu for соntасting onlіnе suppоrt.

We would be happy to request a refund for your order. However, we will need you to first cancel the item(s) in question. Once canceled, please reply to this email and we will submit your refund request.

Please note: Cancellation and refund of certain services will also cancel any free services associated with it.

To cancel any item in your account, please use the following instructions:

First, log into your customer account:

• Go to our homepage.
• Log in at the top of the page using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting 'Click Here' next to 'Forgot Your Password?' on the 'My Account' login page.

Once logged in, follow the steps below to cancel:

• Select 'Payments and Renewing Items' from the 'My Renewals & Upgrades' menu.
• Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.
• Select 'Cancel Now' in the menu that appears to the right.
• Click on 'Save Changes'.

Pleaѕe lеt uѕ knоw іf we cаn hеlp you іn any other way.
Sincerely,
Sharma C
Customer Care


不知为何一直没有收到后续的邮件，也没有收到退款信件啊？请问我是否该回复这封邮件，该如何回复了？

texted

他们愿意退款，但是你要先取消你的主机，就是那个cancel account 按钮。

kingto

选择'My Renewals & Upgrades' 菜单下的'Payments and Renewing Items'
选中想要取消的产品，点 'Cancel Item' 按钮
在右侧的菜单中点'Cancel Now'
最后点 'Save Changes'.

依半医

求助，我要退的是Deluxe Hosting – Linux – 1 year 主机，并且早在6月9号就按照版主的操作步骤取消了这款产品，但不知道为何，直到现在也没有收到退款单，现在我的'My Renewals & Upgrades' 菜单下的'Payments and Renewing Items'  里面也没有Deluxe Hosting – Linux – 1 year 主机 可供取消了。

依半医

对了，在当天那封邮件之后，我还收到这款邮件，麻烦大家帮忙看看，我是不是申请成功了？


Per your request, the items listed below have been cancelled from your account, 36304277:

Deluxe Hosting - Linux - 1 year: case999.com Purchased on original receipt: 242918033

If you feel this cancellation has occurred in error or you need further assistance, our support staff is available 24 hours a day, 7 days a week:

      • Online Support
      • Email: support@godaddy.com
      • Phone: (480) 505-8877
      • Web site: GoDaddy.com, Inc.

Please do not reply to this email. Emails sent to this address will not be answered.

Thanks again for being a GoDaddy.com, Inc. customer.

Sincerely,
GoDaddy.com, Inc.

isiscool

继续回信， 说主机我已经取消了， 请退钱。

kingto

恩  那封信是已经取消的通知
别在最后一封信直接回复  在第一个ticket信件中回复即可

依半医

你好，版主。6月9号取消主机，并发了ticket后，我的邮箱前后共收到GD的三封可能与退款有关的邮件，请问我该在那一封回复比较好。麻烦帮忙参考一下。谢谢！

第一封（6月9号，上午9点半钟收到）

We've received your question. You can expect a response within 24 hours.

Your Incident ID is: 9152181

Or, talk with our highly trained, courteous support staff – they're waiting to take your call. Whatever time it takes to assist you, that's the time you'll receive: 24/7 Sales & Support: (480) 505-8877 - 24/7 Billing Support: (480) 505-8855.

Thanks,
GoDaddy.com



第二封（6月9号，上午10点41分收到）

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir or Madam,
Thank yоu for соntасting onlіnе suppоrt.

We would be happy to request a refund for your order. However, we will need you to first cancel the item(s) in question. Once canceled, please reply to this email and we will submit your refund request.

Please note: Cancellation and refund of certain services will also cancel any free services associated with it.

To cancel any item in your account, please use the following instructions:

First, log into your customer account:

• Go to our homepage.
• Log in at the top of the page using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting 'Click Here' next to 'Forgot Your Password?' on the 'My Account' login page.

Once logged in, follow the steps below to cancel:

• Select 'Payments and Renewing Items' from the 'My Renewals & Upgrades' menu.
• Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.
• Select 'Cancel Now' in the menu that appears to the right.
• Click on 'Save Changes'.

Pleaѕe lеt uѕ knоw іf we cаn hеlp you іn any other way.
Sincerely,
Sharma C
Customer Care


Customer Inquiry
Name :
Phone :
Domain Name :
ShopperID : 36304277
Shopper Validated : Yes
Browser : IE Version : 7.0
Issue : I'm sorry but to request a refund of the products I have canceled . Thanks

--------------------------------------------------------------------------------


If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 9152181].

Thanks,
GoDaddy.com, Inc.

第三封（6月9号，下午2点20分收到）

Dear

Per your request, the items listed below have been cancelled from your account, 36304277:

Deluxe Hosting - Linux - 1 year: case999.com Purchased on original receipt: 242918033

If you feel this cancellation has occurred in error or you need further assistance, our support staff is available 24 hours a day, 7 days a week:

      • Online Support
      • Email: support@godaddy.com
      • Phone: (480) 505-8877
      • Web site: GoDaddy.com, Inc.

Please do not reply to this email. Emails sent to this address will not be answered.

Thanks again for being a GoDaddy.com, Inc. customer.

Sincerely,
GoDaddy.com, Inc.

依半医

还有，请问我该怎样回复GD，英文信件该如何写了？我不懂英文，大家能否帮忙提供一下样板。谢谢。

kingto

回复他们(在第二封ticket回复)：
Hello, my hosting has been cancelled, please proceed my refund request, thx.