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请各位翻译或解释一下这些信

国外虚拟主机 国外虚拟主机 2064 人阅读 | 2 人回复

发表于 2007-8-3 13:42:36 | 显示全部楼层 |阅读模式

由于申请的主机不能访问和使用,要求换IP,到后来的要求买独立IP.收到以下信:
1:-------------------
Hello,

In order to verify for the dedicated IP, we will need your full postal information, include address, city, country, zipcode. Please provide all of this information if you would like to get the dedicated IP.

Also, looking at your other ticket, it appears that you have had an issue with your website being blocked by in China. A Dedicated IP will not help with this issue, only a server move would be the solution.

Best regards,

Troy Laclaire
2:-----------------------------
Hello,

Please note, a dedicated IP address will not resolve the issue of your website by blocked by China, a server move may remedy this. Please advise if you are trying to resolve this.

Also, can you please run a traceroute to health66.net and provide as with the results. This will enable us to review the path which you had taken to our network.

.:|Traceroute|:.
A traceroute doing the following:

Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.

3:------------------------------------
Hello,

The traceroute you have provided indicates an issue with your home network or ISP, as the traceroute does not even make it outside the first hop. Can you please provide the name of your Internet Service Provider? Do you have any firewall or antivirus software enabled that may be interfering with your connection? Are you able to access other sites, such as google.com or yahoo.com? Also, please provide a traceroute to the following server:

nott.lunarservers.com

Please advise. Thanks.
--
Best Regards,

-------------------------------
都是要求提供什么数据过去,Tracer数据也给过了.最后的都不知如何做了.

回答|共 2 个

大象无形

发表于 2007-8-3 16:04:01 | 显示全部楼层

原帖由 meale 于 2007-8-3 13:42 发表
由于申请的主机不能访问和使用,要求换IP,到后来的要求买独立IP.收到以下信:
1:-------------------
Hello,

In order to verify for the dedicated IP, we will need your full postal information, include address, city, country, zipcode. Please provide all of this information if you would like to get the dedicated IP.

Also, looking at your other ticket, it appears that you have had an issue with your website being blocked by in China. A Dedicated IP will not help with this issue, only a server move would be the solution.

Best regards,

Troy Laclaire


大意需要你提供部分信息资料来确认购买独立IP,具体资料论坛那讨论了好多次了,我就不翻译了

2:-----------------------------
Hello,

Please note, a dedicated IP address will not resolve the issue of your website by blocked by China, a server move may remedy this. Please advise if you are trying to resolve this.

Also, can you please run a traceroute to health66.net and provide as with the results. This will enable us to review the path which you had taken to our network.

.:|Traceroute|:.
A traceroute doing the following:

Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.

大意:说独立IP不能解决问题,转移服务器才能解决(这个是客服不了解中国国情,其实独立IP才能解决问题,换服务器只是缓解一下,到时候照样可能被封),并希望你提供tracert数据。



3:------------------------------------
Hello,

The traceroute you have provided indicates an issue with your home network or ISP, as the traceroute does not even make it outside the first hop. Can you please provide the name of your Internet Service Provider? Do you have any firewall or antivirus software enabled that may be interfering with your connection? Are you able to access other sites, such as google.com or yahoo.com? Also, please provide a traceroute to the following server:

nott.lunarservers.com

Please advise. Thanks.
--
Best Regards,

大意:说你提供的数据表明,第一个节点就挂了,希望你提供进一步ISP数据,并询问你是否开了防火墙什么的。




最后建议:如果确认是被封了,不要管客服怎么说,你只要坚持说你要买独立IP就可以了。呵呵

meale

发表于 2007-8-3 16:25:56 | 显示全部楼层

就是啊,要买独立IP还这么麻烦,不给我买呢!

还是要谢了老大!

大漠孤狼

发表于 2007-8-3 16:48:53 | 显示全部楼层

因为你发信给他们,他们要确定你要更改的主机帐户确实是你的,所以需要核对身份

大象无形

发表于 2007-8-3 16:50:59 | 显示全部楼层

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