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Thank you for contacting Online Support. During our review of your account, we did not see any issue with the operational status of your hosting account and your site appears to be setup and accessible without issue. Please note that you have two domains, my.xxx.net and yyy.com that do not appear to be resolving to the hosting account.
Please let us know if you are still experiencing an issue along with a detailed account of the error message(s) or other symptoms and a list of steps taken to replicate the issue and we will be glad to further research this for you.
As your domains are not registered through us, you will need to contact your registrar for directions on how to modify your nameservers. Please point your domains to the following nameservers so that it resolves to the hosting that you have with us.
ns25.domaincontrol.com
ns26.domaincontrol.com
Note: Changes to the settings of a domain take an average of 48 hours to become effective because of the number of networks involved, and because these networks are controlled by several different agencies. This delay applies to all domains with any Registrar, not just us. Please allow for this delay when planning web sites or configuring a domain to work with your services.
Please contact us 48 hours from the requested change if the problem has not resolved itself and we will be happy to investigate the issue further.
Please let us know if we can assist you in any other way. |
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