买个独立ip,怎么等那么久?

美国佬

第一封
Dear ****,

This is an automated response to inform you that your question has been
received, and added to our system.

Because this is your first question on our system, an account has been
created for you. Your login details are as follows:

Username: ****
Password: ****

You can view your question's progress online at:

https://desk.lunarpages.com/view.php?ticketref=4143-TPZC-6770&pass=bfc5cae2

You can also reply to this email to add to your question.

We'll respond as soon as possible to your inquiry. You'll receive a
separate mail notification when a response is submitted.

Please note that we answer tickets in the order received. The ticket system
queue is automated and based on the time of the last submitted entry. Adding
to your ticket before a technician responds will move your ticket to the end
of the queue.

Please only send in one e-mail or ticket per issue as this prevents our staff
double tasking and saves us all the confusion of working on the same tickets.

第二封
Dear ****,

This is an automated message to advise you that a technician has responded to
your question. You can view this response and track the progress of your
inquiry online at:

https://desk.lunarpages.com/view.php?ticketref=4143-TPZC-6770&pass=bfc5cae2

You can also reply to this e-mail.

Ticket Ref : 4143-TPZC-6775
Ticket Subject : I plan purchase dedicated IP

Reply:
Hello,

A dedicated IP is not included in the cost of your hosting. We can provide you
with a dedicated IP for $2.50 per month billable in one lump for the remainder
of your term.

To purchase a dedicated IP online, login to CAP (Customer Account Page) at
https://account.lunarpages.com with your cPanel or Plesk username and
password, then choose the Upgrades / Addons Menu.

You may also reply to this ticket with the information, including the last 4
digits of the credit card on file, and we can upgrade your account.

Note: It may take a few days for the dedicated IP to be assigned. We will
email you at the address on file for your account with the new IP address when
it's assigned.

I hope this is helpful.

--
If you have any more questions, please do not hesitate to contact the
Lunarpages Help Desk again.

Best Regards,

Deanna Murphy
support@lunarpages.com
Online Tutorials - http://www.lunarpages.com/tutorials
Telephone: 1-714-521-8150
UK Toll free: 0800-072-9150
Fax: 1-714-521-8195

第三封
Dear ****,

This is an automated message to advise you that a technician has responded to
your question. You can view this response and track the progress of your
inquiry online at:

https://desk.lunarpages.com/view.php?ticketref=4143-TPZC-6770&pass=bfc5cae2

You can also reply to this e-mail.

Ticket Ref : 4143-TPZC-6775
Ticket Subject : I plan purchase dedicated IP

Reply:
Hello,

Since your payment method is Stratocash, can can bill you for the Dedicated IP
and then you will be sent a link which can be used to make the payment.

Once the payment is received we can assign the Dedicated IP.

Please let us know if want us to process the payment for the Dedicated IP.

Best regards,

Michele Seifert
support@lunarpages.com
Support Forums -  http://www.lunarforums.com
Phone: 1-714-521-8150
Phone: 0800 072-9150 (UK toll-free)
Phone: 1-714-521-8150 (International)
24 hour Network Status Line: 1-562-697-8106

最后一封他不是说要给个付款的链接给我吗?
怎么两天了还没消息?

下一步我该怎么写信给他?

美国佬

最后一封信是1号的了

唉
无法沟通
想买个ip都那么难

stevenlichen

这位朋友，不要 ，客服现在需要的就是你给他们一个指示，然后才会给你发链接，你把我下面写的回复到第三封ticket之后即可（要知道，我付款时就要了独立IP，但是7天之后才给我，中途我一共通过论坛、help desk发了不下10封信，所以你不要着急，有问题就来留言，能帮你我一定帮 ）：

Hello,

Thanks for the information. I confirm that I would like to pay via Stratocash for the dedicated IP.

Please send me the link for the payment.

Regards,
XXX

大漠孤狼

告诉他们你要用paypal付款，他们就会给你链接了

美国佬

我是用工行的卡付款的啊

pay via Stratocash 这个怎么改法?

stevenlichen

照我说的做

美国佬

OK