请求帮忙译两封LP回复邮件（已解决问题）

海南仙岛 · 发表于 2009-6-26 07:42:26

Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.

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Dear =?gb2312?B?uqPJvSDW3A==?=,

A technician responded to your ticket with:

Hello, I see that you already have a ticket open in Billing with the same contents as this ticket. You will need to wait for our Billing team to respond to you on that ticket. Please do not respond back on this ticket as you only need 1 ticket per issue. Also, do not respond back on that ticket until they have responded to you as doing so puts you back at the top of their queue. Thank you. Kind Regards, Charles Klinbuayam CSR Team Helpdesk - Support@lunarpages.com Support forums - http://www.lunarforums.com Telephone: 1-714-521-8150 , Fax: 1-714-521-8195 24 hour Network Status Line: 1-562-697-8106 TremenDesk [A Better Hosted Help Desk Solution!] - http://www.tremendesk.com

Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/1481896

Your ticket ID is 1481896.

Lunarpages Web Hosting Helpdesk: https://support.lunarpages.com

Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.

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Dear =?gb2312?B?uqPJvSDW3A==?=,

A technician responded to your ticket with:

Hello, You have stated that you wish to have "the purchase of two independent IP". We are only able to assign one dedicated ip address to a shared hosting account. Please advise how you wish to proceed. Feel free to contact us if you require further assistance or have any questions, or consult our forums at http://lunarforums.com --- Kind Regards, Debbie Cloven Lunarpages Billing Department billing@lunarpages.com Support and Assistance: • Telephone Support: http://www.lunarpages.com/contact/ • Web: http://www.lunarpages.com/index.php • Community: http://www.lunarpages.com/community/ • Tutorials: http://www.lunarpages.com/content/tutorials/ • CPanel Manual - http://www.lunarpages.com/new_manual

Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/1429347

Your ticket ID is 1429347.

Lunarpages Web Hosting Helpdesk: https://support.lunarpages.com

谢谢帮忙的朋友了,这是LP给我的回复邮件,请朋友们帮忙译一下,谢谢了.

kingto · 发表于 2009-6-26 09:57:03

第一封是让您耐心等待，不要发太多ticket
第二封是说，您想买2个ip，但很抱歉，您的共享主机只能使用1个独立ip

海南仙岛 · 发表于 2009-6-26 11:00:39

原帖由 kingto 于 2009-6-26 09:57 AM 发表
第一封是让您耐心等待，不要发太多ticket
第二封是说，您想买2个ip，但很抱歉，您的共享主机只能使用1个独立ip

谢谢朋友您的帮助,但是LP又没有正面回答我的问题. http://bbs.idcspy.com/thread-50343-1-1.html 在这里有LP给我的另外两封续费的邮件,我一直不明白的就是下图中,我要续费两年,包含一个独立IP两年,以前LP客服和我说只需要两百多美金,但是下图中他们发给我的却是$399.00美金,相差一千多块钱啊,所以我发了好多邮件询问他们,我到底应该支付多少钱,没有一次他们是正面回答我这个问题的.我只支付了$161.40美金,有人说这个$161.40美金只能用28天,所以我心中着急.我得确确知道我到底应该付多少钱,可每次他们都糊弄了事.我不知道是哪里出了问题.

[ 本帖最后由海南仙岛于 2009-6-26 11:02 AM 编辑 ]

kingto · 发表于 2009-6-26 11:16:33

您有一个独立ip和一个basic plan的账单了，
底下那个可能是您在22号没有及时付款才产生的吧

这个问题您去lp板块问问版主

海南仙岛 · 发表于 2009-6-26 11:21:15

对于说没有及时付费的问题我是比谁都冤,我从五月份一直发送邮件和他们沟通,让他们给我两年的续费链接,可是一直要拖到六月中才给我付款链接,这一些如果要和他们交涉我还保存有他们的所有邮件.太令我失望了LP

一路同行 · 发表于 2009-6-26 11:31:32

按字面意思是说是更改方案的按比例付款
你还是发邮件问问LP客服这是什么费用，还有你账户是不是被暂停了？

海南仙岛 · 发表于 2009-6-26 11:45:30

原帖由 一路同行 于 2009-6-26 11:31 AM 发表
按字面意思是说是更改方案的按比例付款
你还是发邮件问问LP客服这是什么费用，还有你账户是不是被暂停了？

是的,我的帐户曾经被他们暂停了,在我付了$161.40美金后他们又给开通了,但是客服邮箱现在拒收我的邮件了.

一路同行 · 发表于 2009-6-26 11:51:21

你账户为什么被暂停?你是用什么邮箱发的邮件？
去官网提交ticket

kingto · 发表于 2009-6-26 12:17:14

还是版主了解LP