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A technician responded to your ticket with:
Hello, During a routine monitoring on our servers we have found that the bunny server is alerting for high load. We have determined that the high load was caused by the excessive usage of system resources your account consumes : malaw1 malawang.com cpu 52.83 memory 118.04 mysql 0.0 Top Process %CPU 19.0 httpd [narutoocn.malawang.com] [/images/in_menu.gif] Top Process %CPU 15.0 httpd [narutoocn.malawang.com] [/donghua/333.html] Top Process %CPU 9.5 httpd [narutoocn.malawang.com] [/images/right_img.gif] Given the high CPU / Memory consumption we have been forced to temporarily suspend your account on the bunny server. We have granted you cPanel access so that you can login and fix the issue. Please login using https://bunny.lunarbreeze.com:2093 with your username / password. Please upgrade / optimize your scripts in order to fix the high usage issue. Here are the most common reasons for why accounts usually consume excessive usage : - your scripts are not upgraded: you may have not upgraded your scripts yet, as older versions of the scripts can have bugs in them that would cause high CPU and Memory usage - your scripts are configured incorrectly: you might need to check your scripts` configuration for any tweaks of settings available that might influence the usage, as a single wrong setting might do a whole lot of harm - your plugins are misbehaving: some plugins might cause high load because they were badly written. You might consider disabling them or finding alternatives for some plugins - bots are flooding your site: your pages might have been found by spam bots that try continuously to send messages via your contact form, or add various comments to your items and such, depending on your site's configuration. An implementation of a CAPTCHA system would be useful to keep bots out of your pages, while checking for the highly accessed webpages using the tools provided by CPanel. - you might need caching: a caching plugin will help in most cases as it will serve pre-generated html pages instead of using the resource intensive PHP scripts to generate the same page over and over again for different visitors of the site. Please advise once changes are made to your scripts so we can un-suspend your account. Thank you ! Kind Regards, Margarit Mugurel Junior System Admin I - System Administrator Team Support and Assistance: Help Desk - https://support.lunarpages.com/ Membership Forum - http://www.lunarforums.com/ Tutorials - http://www.lunarpages.com/tutorials/ Phones: U.S. & International - 1-714-521-8150 |
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