GOD回信帮忙翻译下（已解決問題）

shouyu

I do not show that you have a dedicated IP address setup for your account. This means you cannot access your site via the IP as your on a shared IP. You should however be able to access FTP with the IP address.

I am able to connect to the FTP account at this time. Please disable any firewall or similar software running on your machine, as it may mistake FTP activity for malicious behavior and block it accordingly. If that does not help, try using a different FTP program. If you use Windows, you can try to connect using Internet Explorer as well by typing ftp://hostingusername@yourdomain.com where "hostingusername" is replaced by your hosting (FTP) username, and "yourdomain.com" by your domain name. It will prompt you for a password, then should connect you to your account. If none of those options work, please try making the FTP connection on another computer, ideally one connected to the Internet at another location.

If you are still not able to connect to the FTP, please indicate the error message (and if possible the FTP session log showing the commands used to connect). This will help us diagnose any issue you may be having with the FTP account. I apologize for any inconvenience.

Please let us know if we can help you in any other way.

Sincerely,

Heather P
Online Support Team

nisheng

由于你的没有独立IP因此不能通过IP来访问你的网站，不过你可以通过该IP来访问FTP，他们此时可以连接到你的FTP账户上，如果你还不能正常连接到FTP上，关闭你电脑上的防火墙或类似这样的软件。如果这样仍然不能登陆，你可以换一个FTP软件登陆看看。如果是用浏览器进行登陆，可以在URL地址栏中输入ftp://hostingusername@yourdomain.com进行登陆（将hostinggusername换成自己的FTP名，yourdomain换成自己的域名）。如果以上两种方法仍然不能进行正常登陆，可以换一台电脑试试。如果还是不能连接到FTP，可以将FTP日志发送给他们以便查处错误的具体原因！