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Dear Sir/Madam,
Thank you for contacting Online Support.
Our records show you have a php.ini file on your hosting. Please note that if you are running PHP 5.x, you will need to use a php5.ini file instead of a php.ini.
To further investigate the Unarchive error, please provide the file name(s) and a step by step detail of what steps you have followed to arrive at the error being experienced. If possible, please include a screen shot of when and where the error is occurring. In addition, it may be necessary to release account specific information in our response. For security reasons, we cannot release customer specific account information without first verifying the account. If you have not done so already, include the last four digits of a payment method on file or your four-digit Call-in PIN with your reply. Once we have this requested information, we will be able to further investigate and resolve this matter.
Please let us know if we can help you in any other way.
Sincerely,
Eric P.
Online Support Technician |
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