求助，谢谢（已解決問題）

alps_vaio

前提是我给一个backorder 用支付宝付款，支付宝付款成功，但是我帐号信息里面什么都没有。

       
第一封
Dear ,

Thank you for your order. Unfortunately, we could not process your order using Alipay™ for the following reason:

Funding received was less than expected. This could be due to any change made in the shopping cart before payment confirmation was received.

If funds were received, we have refunded the full amount received back to your Alipay account.
REFUND AMOUNT: ($20.99)

Again, your order was not processed. If you wish to re-order, please use the following link to return to your shopping cart.



Please contact us if you need any further assistance.

We look forward to your continued patronage,
GoDaddy.com, Inc.



第二封
Dear ,

Thank you for contacting Online Support.  Based on the information provided, you have a concern about a recent refund request.  In order to research this issue further, we ask that you reply back with your 4-Digit Support PIN.

Please use the instructions below to locate the 4-digit Support PIN for your account and include the PIN in your reply.

You may also modify this setting using these instructions:

Select 'Account Settings' from the My Account menu.

Click on the 'Account Security Information' link.

Confirm your email address in the Confirm Email field.

Enter in your password in the Current Password field.

In the space marked Call-in PIN, enter a 4-digit number that you will supply to our Customer Service or Technical Support Representatives in order to verify your identity and customer account.

When you are done, click on the green 'Save Changes' button.


Note: Modifying your PIN is optional. For verification purposes we will require that you provide the PIN in your reply.

If your order was unsuccessful, the refund will automatically be applied.  It may take 5-7 days for these funds to be applied back to your payment method used for the original purchase attempt.

Please let us know if we can help you in any other way.

Sincerely,
Tommy S.
Online Support Team
Customer Inquiry


第三封
       

Dear,

Thank you for your reply. When using Alipay it can take up to 24 hours for the funds to be verified. During this time frame the item(s) will remain in your shopping cart, do not modify your shopping cart during this time frame as this may result in the order being rejected.

To clarify, when you initially make your payment Alipay:

1. Collects the funds from you.
2. Verifies these funds.
3. Then submits them to us.

If the amounts fail to match or the contents of the cart have been modified, the order will be denied.

At this point in time Alipay has in fact collected the funds and will show that we have been paid, however we may have denied the order. If so, Alipay will then credit the funds back to you. This could appear as though we were paid when we have actually denied the transaction and did not collect the funds.

Since the purchase occurred more than 24 hours ago, you should contact Alipay to see if they have denied this transaction and if so they will be processing a refund.



Please let us know if we can assist you in any other way.

Regards,
Mitchell P.
Online Support
主要是什么意思，我再该怎么办？
谢谢各位

kingto

以第三封为主 他的意思是请您咨询一下支付宝看看是不是他们那边禁止了交易，让他们退款给您
因为他们并没有收到款项。

alps_vaio

可是我电话支付宝说支付成功了。

nisheng

你把支付宝订支付订单截图发给他们看看