空间突然被封了 网站打不开了 求助怎么办

13mi

邮件标题 Update [Incident ID: 12390209] - Hosting Linux - qqbl.info - Network Violation: Resource Over Utilizatio​n
以下是内容

麻烦个人大牛帮帮忙 谢谢了 该怎么恢复


Our support staff has important information regarding your account, details of which are described below:




Discussion Notes



Support Staff Response



Dear Sir/Madam,

The qqbl.info hosting account  has been suspended for violating Section 3 "Your Obligations" of Go Daddy's “Web Site and Virtual Dedicated Server Service Agreement.”

The relevant passage of this agreement has been provided below:



"Go Daddy prohibits the use of software or scripts run on its servers that cause the server to load beyond a reasonable level, as determined by Go Daddy. You agree Go Daddy reserves the right to remove Your web site temporarily or permanently from its servers if Go Daddy is the recipient of activities that threaten the stability of its network."


Go Daddy's "Web Site and Virtual Dedicated Server Service Agreement" is located at the following URL:  https://www.godaddy.com/agreements/ShowDoc.aspx?pageid=HOSTING_SA  


The administrators of Go Daddy’s Hosting Operations Center discovered that your Hosting account  caused an overload of shared resources for the server that it resides on. This overload threatened the health of the server and, in turn, threatened the connectivity of other web sites housed on this server. This is, of course, unacceptable. Go Daddy had no choice but to take immediate action to protect our network and to prevent the possibility of a service interruption for other customers. Your services were suspended as a result.


After detecting this problem Go Daddy's hosting administrators requested that Go Daddy's Advanced Hosting Support team notify you of the suspension and request that you resolve the underlying issue. Unfortunately, we are unable to troubleshoot custom scripting, and therefore, unable to provide a specific solution to you. However the following files were the most frequently accessed files on your site, and should be the starting point for further troubleshooting on your end.


  





广告


Keep in mind, the above files may not be the root cause of this issue, as the owner of this site it is incumbent upon you to determine what is wrong and how to best resolve this situation.


After you have resolved this issue, your services can be reactivated by responding to this notice with the following:



1. A statement that you have reviewed and agree to abide by the terms of the "Web Site and Virtual Dedicated Server Service Agreement," and



2. A detailed description of the steps you have taken to resolve and/or correct this issue, and



3. A statement that you agree to configure your site in such a way as to ensure that there is not a re-occurrence of this issue at any point in the future.


After we receive your reply with these statements we will contact Go Daddy’s hosting administrators, provide them with your solution, and request that they re-investigate the issue. If they approve your proposed solution, we will reactivate your site. (We reserve the right to suspend the site again should its reactivation result in a repeat occurrence of the problem.)


If you require clarification in regards to this notice, Go Daddy's Advanced Hosting Support team, can be reached via telephone at 480-505-8871 or via email at networkviolations@godaddy.com .


Sincerely,


Corey H.

Advanced Hosting Support






                If you need further assistance with this matter, please reply to this email or contact customer service at 480-505-8871 and reference [Incident ID: 12390209].

        Thanks,
        Customer Service

lwbo1987

不要乱发广告，下次直接删帖

你的空间负载过大，需要删除负载过大的文件，然后联系客服

13mi

那广告是邮件里的 我直接复制的  该怎么联系客服啊 现在FTP都登陆不了

13mi

还有一封邮件

Our support staff has important information regarding your account, details of which are described below:




Discussion Notes



Support Staff Response




Dear Sir/Madam,



Regarding your hosting account qqbl.info:



The qqbl.info hosting account has been determined to be in violation of Section 3 "Your Obligations" of the Go Daddy's “Web Site and Virtual Dedicated Server Service Agreement.”

The relevant passage of this agreement has been provided below:

"Go Daddy prohibits the use of software or scripts run on its servers that cause the server to load beyond a reasonable level, as determined by Go Daddy. You agree Go Daddy reserves the right to remove Your web site temporarily or permanently from its servers if Go Daddy is the recipient of activities that threaten the stability of its network."
Go Daddy's "Web Site and Virtual Dedicated Server Service Agreement" is located at the following URL:  https://www.godaddy.com/agreements/ShowDoc.aspx?pageid=HOSTING_SA

The administrators of Go Daddy’s Hosting Operations Center discovered that your hosting account  caused an overload of shared resources for the server that it resides on. This overload threatened the health of the server and, in turn, threatened the connectivity of other web sites housed on this server. This is, of course, unacceptable. Go Daddy had no choice but to take immediate action to protect our network and to prevent the possibility of a service interruption for other customers.

Username # procs  CPU time    Memory Usage
----------------  ----------- -------------         
skyhack    4613   14308 secs    92.81 GB      
skyhack   77055  113543 secs  1541.74 GB         
skyhack   76529  107891 secs  1532.72 GB
skyhack   77946   64165 secs  1556.30 GB
skyhack   82673   59226 secs  1650.00 GB
skyhack   79457    7437 secs  1586.44 GB
skyhack   75235    6677 secs  1500.97 GB  
skyhack   81632    6200 secs  1629.02 GB  
skyhack   97789    6271 secs  1950.79 GB   
skyhack   96877    6056 secs  1932.95 GB   
skyhack   87664    5330 secs  1748.91 GB

The following directories have been disabled as a result:

/skyhack.com.cn/plus/
/52lk.info/plus/
/52ys.info/plus/
/mmtx.info/plus/
/mmtx.info/33333/plus/
/wwww/51sh.info/plus/
/wwww/33699.info/plus/
/wwww/33599.info/plus/
/wwww/33199.info/plus/
/wwww/28628.info/plus/
/wwww/28528.info/plus/
/wwww/25868.info/plus/
/wwww/22659.info/plus/
/wwww/13828.info/plus/
/wwww/77258.info/plus/
/wwww/zz131.com/111111111/plus/
/wwww/3sqq.com/plus/
/wwww/sudu1.com/plus/
/wwww/sudu1.com/5.6de/plus/

After detecting this problem Go Daddy's hosting administrators requested that Go Daddy's Advanced Hosting Support team notify you of this action and request that you resolve the underlying issue. Unfortunately, we are unable to troubleshoot custom scripting, and therefore, unable to provide a specific solution to you. However the following files were the most frequently accessed files on your site, and should be the starting point for further troubleshooting on your end.


Keep in mind, the above files may not be the root cause of this issue, as the owner of this site it is incumbent upon you to determine what is wrong and how to best resolve this situation.

* * * IMPORTANT * * *

A response from you regarding this situation is required. Your site has been scheduled for suspension on THURSDAY JULY 28, 2011 at 6 PM MST (GMT -7) and will occur if you fail to reply to this message with the required statements below.

* * * * * * * * * * * *

After you have resolved this issue, this matter can be closed by responding to this notice with the following:

1. A statement that you have reviewed and agree to abide by the terms of the "Web Site and Virtual Dedicated Server Service Agreement," and

2. A detailed description of the steps you have taken to resolve and/or correct this issue, and

3. A statement that you agree to configure your site in such a way as to ensure that there is not a re-occurrence of this issue in the future.

After we receive your reply with these statements we will contact Go Daddy’s hosting administrators, provide them with your solution, and request that they re-investigate the issue. If they approve your proposed solution, the disabled directories will be re-enabled. (We reserve the right to suspend the account should there be in a repeat occurrence of the problem.)




If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.

We appreciate your cooperation in this matter.

Hosting Support Team

[ 本帖最后由 13mi 于 2011-8-8 04:10 PM 编辑 ]

kingsontsao

这里面就是列举了相关你要删除的东西！
然后再写一封陈述给他们说：
1.你已审阅并同意遵守“网站和虚拟专用服务器服务协议的条款”的声明

2.详细描述您所采取的步骤，以解决和或纠正这个问题

3.表示你同意以这种方式配置您的网站，以确保没有对这一问题在以后再次发生。

13mi

现在问题是我没办法连接上FTP 怎么删除呢

能帮我写一封信吗 英文的我不会写

kingsontsao

把问题说清楚 可以到翻译版块求助的