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空间被封了,我该如何用英文回复(已解決問題)

英文翻译专版 英文翻译专版 2610 人阅读 | 5 人回复

发表于 2011-8-7 11:05:47 | 显示全部楼层 |阅读模式

Dear Sir/Madam, Regarding your hosting account xx.gov.cn
The xx.gov.cn hosting account has been suspended for violating Section 3 "Your Obligations" of Go Daddy's “Web Site and Virtual Dedicated Server Service Agreement.”

The relevant passage of this agreement has been provided below:

"Go Daddy prohibits the use of software or scripts run on its servers that cause the server to load beyond a reasonable level, as determined by Go Daddy. You agree Go Daddy reserves the right to remove Your web site temporarily or permanently from its servers if Go Daddy is the recipient of activities that threaten the stability of its network."Go Daddy's "Web Site and Virtual Dedicated Server Service Agreement" is located at the following URL: https://www.godaddy.com/agreements/ShowDoc.aspx?pageid=HOSTING_SA
The administrators of Go Daddy’s Hosting Operations Center discovered that your hosting account caused an overload of shared resources for the server that it resides on. This overload threatened the health of the server and, in turn, threatened the connectivity of other web sites housed on this server. This is, of course, unacceptable. Go Daddy had no choice but to take immediate action to protect our network and to prevent the possibility of a service interruption for other customers. Your services were suspended as a result.
After detecting this problem Go Daddy's hosting administrators requested that Go Daddy's Advanced Hosting Support team notify you of the suspension and request that you resolve the underlying issue. Unfortunately, we are unable to troubleshoot custom scripting, and therefore, unable to provide a specific solution to you. However the following files were the most frequently accessed files on your site, and should be the starting point for further troubleshooting on your end.
Customer's site was found using up to 50% of all available CPU resources on the server during an investigation. The main source of load appears to be constant read and write to the Access database labeled soooo.asp within the customer's /blog/data folder. We have halted the customer site and processed a migration to a new server due to this utilization. The site has been stopped until the migration completes.
FTP access to your site has remained enabled to allow you to begin your investigation. Keep in mind, the above files may not be the root cause of this issue, as the owner of this site it is incumbent upon you to determine what is wrong and how to best resolve this situation.
After you have resolved this issue, your services can be reactivated by responding to this notice with the following:
1. A statement that you have reviewed and agree to abide by the terms of the "Web Site and Virtual Dedicated Server Service Agreement," and
2. A detailed description of the steps you have taken to resolve and/or correct this issue, and
3. A statement that you agree to configure your site in such a way as to ensure that there is not a re-occurrence of this issue at any point in the future.
After we receive your reply with these statements we will contact Go Daddy’s hosting administrators, provide them with your solution, and request that they re-investigate the issue. If they approve your proposed solution, we will reactivate your site. (We reserve the right to suspend the site again should its reactivation result in a repeat occurrence of the problem.)
If you require clarification in regards to this notice, Go Daddy's Advanced Hosting Support team, can be reached via telephone at 480-505-8871 or via email at networkviolations@godaddy.com .


If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.
We appreciate your cooperation in this matter.
Hosting Support Team

以上是邮件原文。

我已经按他的要求删除了/blog/data/soooo.asp ,为了保险我把这个blog文件夹都删除了。

急求!空间被封了,我该如何用英文回复?谢谢!!!!!

[ 本帖最后由 bt69 于 2011-8-7 11:12 AM 编辑 ]

回答|共 5 个

kingto

发表于 2011-8-7 11:41:05 | 显示全部楼层

是因为cpu超载引起的 您必须找出办法解决这个问题
如果可以的话
再回复给他们:
1. A statement that you have reviewed and agree to abide by the terms of the "Web Site and Virtual Dedicated Server Service Agreement," and
一个陈述,说明您已经认真通读和接受他们公司的TOS协议。
2. A detailed description of the steps you have taken to resolve and/or correct this issue, and
一个详细的描述,说明您解决这个问题的步骤。
3. A statement that you agree to configure your site in such a way as to ensure that there is not a re-occurrence of this issue at any point in the future.
一个陈述,即您同意此问题以后决不会再次发生。
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kingto

发表于 2011-8-7 11:42:37 | 显示全部楼层

想出解决的办法后可以把想描述的中文发过来我们帮您翻译
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bt69

发表于 2011-8-7 12:50:57 | 显示全部楼层

谢谢版主及时回复,中文发上来了帮我翻译一下吧?

1、我已经认真通读和接受TOS协议。

2、我采取删除了站点内的/blog/data/soooo.asp文件。

3、同时删除站点blog文件夹,更彻底的解决cpu超载问题。

4、我同意此问题以后决不会再次发生。

5、请重新激活我的网站。谢谢
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kingto

发表于 2011-8-7 16:31:47 | 显示全部楼层

Thank you for your reply,
Firstly, I have deleted the soooo.asp file under /blog/data/ directory, and I emptied the whole blog folder after that, therefore, I assue you that this is an effective way to fix this issue.
on the other hand, I have reviewed and agree to abide by the terms of the "Web Site and Virtual Dedicated Server Service Agreement", i also agree to configure my site in such a way as to ensure that there is not a re-occurrence of this issue at any point in the future.
Now i was wondering if you'd mind reactiving my hosting,
Best Regards.
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bt69

发表于 2011-8-9 07:05:11 | 显示全部楼层

谢谢,版主回复,我发了邮件,现在已经重新激活我的网站,现在一切正常。呵呵再一次感谢版主。

直接发邮件没反应,我改发ticket联系GoDaddy客服效果还是不错的。很快就解决了
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