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Thank you for your attention to this matter. I understand that you would like your account re-enabled to continue correcting and troubleshooting this issue. As previously indicated, in order for us to reinstate this account, we must receive the following information from you :
1. A statement that you have reviewed and agree to abide by the terms of the "Web Site and Virtual Dedicated Server Service Agreement," and
2. A detailed description of the steps you have taken, or intend to take, to resolve and/or correct this issue, and
3. A statement that you agree to configure your site in such a way as to ensure that there is not a re-occurrence of this issue at any point in the future.
After receiving this information, we will proceed with the best course of action. We have reviewed this ticket history and would like to speak with you directly to ensure a complete understanding and resolution of this incident. Please provide us with a phone number to contact you and 3 different times that you would be available to discuss the incident.
- Time Zone for call times:
- 1st Choice:
- 2nd Choice:
- 3rd Choice:
Please note: if you state that you would like to be called anytime - without stating a time range, then you may be called at any point in the next 24 hours, including very late at night or very early in the morning local time.
We appreciate your cooperation and understanding on this matter.
Please contact us if you have any further issues.
Regards,
Jess O.
如何写这个回复呢?
谢谢了 |
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