Ticket上寫的是 opened -  awaiting tech  in Support  replied 33 minutes ago  ，可是打開以後，上面卻是“This ticket is still awaiting a technician's reply. If you reply to this ticket now, the ticket will be pushed back to the end of the ticket queue, and therefore may delay our response. ”。到底怎麼回事

你不要重复提交ticket，等第一个ticket有了回复，在提交第二个