|
|
unichina
发表于 2010-3-9 20:06:17
|
显示全部楼层
原帖由 一路同行 于 2010-3-9 04:29 PM 发表 
建议lz再跟他们沟通沟通，哪有这样的，两个完全不是一个订单，系统这样子是操作不了的
我也是这么认为的，所以才放心的购买邮局了。但是他们说这个钱已经给域名续费了，没有办法退款了，并且要我再为这个邮局付款。这才是我非常生气的原因。
我的确是是用paypal付款的。
我把原文贴出来，大家看看：
这是我写的抗议信：
=============================================================
21 Response by Xinping Guo
created Mar 02, 2010 at 08:15 PM
view raw message
you are really wrong!
you need to update your system and you pages!
one
i am a web designer, and the email account export@grand-beauty.com belongs to my client.
they need to set up outlook.
but i set as your instructions to input pop3 server: grand-beauty.com
http://support.lunarpages.com/knowledge_bases/article/2
the eoutlook do not work about one week!
my client call me several times everyday.
and i try to input： mail.grand-beauty.com, it begins to work this morning.
do you think should be you responed for this fault?
please update your pages, and do not influence others.
two
i have open one Lunarpages Basic Plan Hosting in 2009-02-20 with this domain: chinabay.net, this domains is register insitelutions.
and you salesman told me: i can register one domian for free later.
so i register this domian lunarcn.com in 2009-02-20, but you recharged me USD19.95!
i have ask you give me the refundments of the domain of lunarcn.com,
but your salesman told me the domian is belongs to another plans! and refused give me the refundment!
ok
but the more worse is later!
after 2010-01-20, your billing send email to me renew for the host [Lunarpages Basic Plan Hosting:chinabay.net] and the domain[lunarcn.com] eavery day!
i have reply to you that i did not need the host and domain anymore!
but you still send me billing error infomation!
i login your control panel every day, if i need it, i will pay it certainly, and need your daily mail remind?
three
more worse
because your wrong instructions,
our outlook do not work, acording the error code 80ccc0f, i think perhapse is the mail server overload,
so i buy one mail only host plan for the mail [export@grand-beauty.com] yeasterday. pay with paypal.
but your system use this monmey USD24 to renew for the discarded host [Lunarpages Basic Plan Hosting:chinabay.net] and the domain[lunarcn.com] automaticly!
and do not open the email host for me!
and then your billing send me mail to notice me to pay for the mail only host plan brazenly and shamelessly!
i want to know which law said if i buy your products and must renew in the next year? other waise you should change my other paying`s application to renew for it?
you`d better give me the refundments of domain [lunarcn.com] UD$19.95 and email only host plan [export@grand-beauty.com] US$24, and i will reopen mail host.
xinping guo
=============================================================
这是鬼佬的回复：
=============================================================
22 Response by RandyTarpley
created Mar 04, 2010 at 10:33 AM
view raw message
Hello Xinping,
I am sorry for any confusion in this matter.
I have notified our upper management to look into the Outlook setup instruction information.
I located your account for chinabay.net / china251 and I see you have not used the one year free domain for that account and you are still within 30 days so you are eligible for this however you purchased the lunarcn.com domain from within your Customer Account Panel as a separate domain only plan which is why you were charged for the domain. To take advantage of the free for one year domain offer, you must have our billing staff register it for you so you will not be billed. I am sorry for any confusion.
I will be happy to refund this for you and then move the domain registration and billing from the domain plan over to the hosting account and then cancel the domain plan. I see the hosting account is currently suspended for past due payment, so before we can refund the domain fee and move it over, you will need to pay for the hosting account so it can be unsuspended.
As long as that account is past due you will continue to receive renewal reminders for it. I am sorry for any inconvenience.
If you no longer need that account and wish to cancel it you need to let us know however if you cancel that account you would no longer be eligible for the one year free domain. You have confused me when you state the following for chinabay.net : "i have reply to you that i did not need the host and domain anymore!"
You need to clarify exactly which account you wish to keep, which domain, and any accounts you wish to close.
When you purchased the email plan, you had past due bills for other accounts which is why any monies paid would first go to the past due bills owed. You are unable to submit money to a master username for something new if you have past due bills as the money would be applied to the past due bills first. I am sorry for any confusion or inconvenience this may cause but this is how our automated billing system works.
As for your question about what law states you must renew for the next year,, please see the following policy:
All accounts are set to autorenew per the terms of service you agreed to upon sign up. We bill all account renewals & domain name renewals 14 days in advance.
So, if there are any issues with the re-bill, you will have 14 days to make any necessary changes to your billing information without interruption of service.
To prevent auto renewals from occurring you will need to remove the credit card from your account. This is done in your CAP: https://account.lunarpages.com under Contact/Billing Information. You would need to change your payment method to Check/Money Order.
You would then receive renewal reminders which will contain a payment link to follow to make the payment (if you choose to do so) using the payment method of your choice.
This being said, please let us know exactly which accounts and domains you wish to keep and which you need to close so we can make the proper billing changes for you.
We will need the following for all accounts involved before we can make any changes:
For security purposes to confirm you are the account holder, please provide the following:
cPanel or Plesk username or the primary domain on the account:
Last 4 digits of the credit card on file:
This request is for security reasons only.
If you do NOT have a credit card on file for your account please provide:
cPanel or Plesk username or the primary domain on the account:
First and last characters of the password on file:
Your full postal mailing address:
Telephone number:
Thank you.
I hope this was helpful.
Best Regards,
Randy Tarpley
billing@lunarpages.com
Lunarpages Office Hours:
Monday - Friday, from 7:00 am to 5:00 pm PST/PDT.
Our support number is 1-877-586-2772 ext 2 for billing.
Telephone Support: http://www.lunarpages.com/contact/
Web: http://www.lunarpages.com/index.php
Community: http://www.lunarpages.com/community/
Tutorials: http://www.lunarpages.com/tutorials/
=============================================================
请看这段话：
When you purchased the email plan, you had past due bills for other accounts which is why any monies paid would first go to the past due bills owed.
鬼佬说：我在购买邮局的时候，因为有已经过期的产品需要续费，这就是我付费之后，这笔钱首先用来给过期产品续费的原因！ |
|
狗仔卡
显身卡