一路同行版主,又要麻烦您了

海南仙岛

我也不知道该提交给哪一个部门,版主能告诉我客服应该提交哪一个部门吗？

一路同行

提交到billing部门，或者是support部门

海南仙岛

谢谢您,热心的一路同行版主.
我先联系他们看看,如再有什么疑问还再请教您.
谢谢了.

一路同行

勿多次提交ticket

海南仙岛

谢谢一路同行版主了,我和LP沟通了,他们给我回复了一个邮件,不知道是不是调整了付款金额.

Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.


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Dear =?gb2312?B?uqPJvSDW3A==?=,

A technician responded to your ticket with:

Hello, The cost of a dedicated ip address for two years = $70.80 The cost for a two year Basic hosting plan = $166.80 ------------------------------------------------------------------------ Total due: $237.60 You've already paid $161.40 This leaves a balance due of $76.20 I've sent a payment link to you at acml1860@yahoo.com.cn, which is the email address listed on file for the account. I hope this helps. Feel free to contact us if you require further assistance or have any questions, or consult our forums at http://lunarforums.com --- Kind Regards, Debbie Cloven Lunarpages Billing Department billing@lunarpages.com Support and Assistance: • Telephone Support: http://www.lunarpages.com/contact/ • Web: http://www.lunarpages.com/index.php • Community: http://www.lunarpages.com/community/ • Tutorials: http://www.lunarpages.com/content/tutorials/ • CPanel Manual - http://www.lunarpages.com/new_manual

Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/1429347

Your ticket ID is 1429347.

Lunarpages Web Hosting Helpdesk: https://support.lunarpages.com

Hi there,

We noticed that your Lunarpages Web Hosting account has items due for renewal soon. Unfortunately, we have not received notification that the funds have been processed, so your account is currently unpaid.

Renewing this account is extremely easy. To complete your payment of $76.20. please click the following link:

http://account.lunarpages.com/paynow.php?redir=cGF5bWVudF9tZXRob2Q9NyZhY2NvdW50X2lkPTExMTE2MTgmYW1vdW50PTc2LjIwJmRvbWFpbj1teXpoZW5haS5jb20uY24mY3VycmVuY3k9VVNE

If you do not wish to continue hosting with us, please get in touch so we can offer further assistance.

We hope you will continue to host with Lunarpages for many more years to come!



Regards,

Lunarpages Web Hosting
www.lunarpages.com

不知道为什么,他们给我的付款链接一打开就显示如下图,显示 "We could not find your account info. Please contact support for help."

一路同行

他说已经发了付款链接到你的邮箱acml1860@yahoo.com.cn 你去看看，点击那个链接就可以付款了

海南仙岛

原帖由 一路同行 于 2009-6-29 09:13 AM 发表
他说已经发了付款链接到你的邮箱acml1860@yahoo.com.cn 你去看看，点击那个链接就可以付款了

我点了那个链接,出现的就是那上边那个图,不能打开,提示什么失效过期了.

一路同行

错误提示找不到你的账户信息，你把错误提示发给LP客服

海南仙岛

原帖由 一路同行 于 2009-6-29 04:24 PM 发表
错误提示找不到你的账户信息，你把错误提示发给LP客服

谢谢一路同行版主的热心帮助,真诚道声感谢.LP客服给我回了邮件并重新给了我付款链接,但我还是再一次被LP客服搞糊涂了.不知道为什么这次的付款链接中再次出现了一项$166.80的费用,我之前专门就这个问题咨询了LP客服,他们给我回了一封邮件.如下:

Hello,

I am sorry for any confusion in this matter.

It seems you were quoted the incorrect price for what is currently due as you were recently upgraded to a 24 month account which was a pro rated charge of $161.40 which you have already paid so the $166.80 is not due until 2011-06-22. This means that you only owe for the dedicated IP for 24 months which is $70.80. I have just sent a new payment link for this amount.

I have also corrected the due date of the dedi ip to match the new due date of the 24 month hosting plan so in the future all bills will come due at same time (except for the domain which is free anyway).

I hope this was helpful.

Best Regards,

Randy Tarpley

Telephone Support: http://www.lunarpages.com/contact/

Web: http://www.lunarpages.com/index.php
Community: http://www.lunarpages.com/community/
Tutorials: http://www.lunarpages.com/content/tutorials/

这就是他们给我的付款链接,我不知道为什么还会有这个$166.80的费用,也不知道是做什么用的.

海南仙岛

上次叫我付$76.20,这次给的付款链接却只有$70.80,美国朋友倒底是在干什么?
银行的动态口令卡我是刮了一个又一个.