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[提问] HostMonster网站的IP被封,和客服交涉,失望!

HostMonster网站的IP被封,和客服交涉,失望!

我的IP被封,原来购买时听说是被封可以更换服务器的,哪怕是一次,但是我和客服联系了一次,结果却大失所望!只能购买独立IP,不提供更换服务器服务,晕死了,以下为和客服的对话:

Name: ***.com
Web Site: HostMonster
Department: Server/Website Unavailable
Question: Hello! I come from China, users are depthcn.com, I do not speak English. I host the closure by the Chinese IP, please help me to replace a server, my original IP is: 74.220.207.176, thank you!


rsorensen [5:53:19 AM]: Welcome to our real-time support area
***.com [5:53:19 AM]: Hello! I come from China, users are depthcn.com, I do not speak English. I host the closure by the Chinese IP, please help me to replace a server, my original IP is: 74.220.207.176, thank you!
rsorensen [5:54:14 AM]: Hi how can we help?
[5:54:34 AM]: do you need a dedicated ip address?
***.com [5:58:48 AM]: Help me to replace a server? » The request has not been closed, I do not need an independent temporary IP, Thank you
rsorensen [5:59:27 AM]: we do not move to another server
[5:59:38 AM]: you would need to buy a dedicated ip
rsorensen [5:59:44 AM]:
By purchasing a Dedicated IP we will be adding a new IP address to your server for you to exclusively access your account. Having a Dedicated IP will allow you to install and use some items that require your website to have it's own Dedicated IP.

Dedicated IP's are sold for $2.50 a month (prorated). Since they are purchased to match the length of your hosting contract, you are charged $2.50 a month for the number of months remaining in your hosting account.

Example: $2.50 a month x 24 months remaining in contract = $60.00 total due at purchase.

Important:
Your site may appear down for 1 to 4 hours while your new IP resolves internally. After that standard DNS propagation rules still apply and your site may not be visible for 24-48 hours while global propagation occurs.
***.com [6:02:00 AM]: I buy your space when, I heard that you can help change the server
[6:02:26 AM]: Please help, thank you
rsorensen [6:02:59 AM]: sorry we can not change the server
***.com [6:06:36 AM]: I know that, thank you
rsorensen [6:06:43 AM]: your welcome

请版主们帮忙,我目前不想购买独立IP.这空间购买了一年才用半年,是给公司购买的,出现这事,无法和公司交待。

[ 本帖最后由 dalu 于 2008-6-28 08:18 PM 编辑 ]

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不过HM的退款很爽快,这点很是欣慰,比国内JS强多了,要不是可恶的GΓШ乱封IP的话,这个空间还是首选的!

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hostmonster确实是不会提供换服务器的

LunarPages主机知识库
HostMonster知识库
GoDaddy知识库
http://www.idcspy.com/bbs/thread-3146-1-1.html

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lz的英文可能让他们不能完全理解吧
18輪大卡車遊戲中文論壇
倫敦相冊: www.kingto.info

使用Godaddy Linux VDS 和 Bluehost~

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引用:
原帖由 kingto 于 2008-6-29 09:58 AM 发表
lz的英文可能让他们不能完全理解吧
我不懂英文的,所以用google翻译来和他们交流的

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我也碰到一次,结果人家说是中国政府的原因,不给换!

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LP的可以免费更换一次服务器,HM除了服务器故障,一般是不会办理的
愿与您一路同行

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